Shipping policy
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SHIPPING AVAILABILITY
Certain products are available for domestic and international shipping. Some items, including many live plant arrangements and terrariums, are only available for local pickup or delivery.
Shipping availability may vary based on product type, destination, weather, agricultural regulations, and carrier limitations.
SHIPPING METHODS
PTF may ship orders using:
- FedEx
- UPS
- freight carriers
- courier services
- white glove services
- local delivery personnel
Shipping methods are selected based on product size, fragility, destination, and service level.
SHIPPING COSTS
Shipping, handling, crating, packaging, insurance, and delivery charges are billed separately unless otherwise stated.
Additional charges may apply for:
- oversized items
- white glove services
- stairs
- difficult access
- remote locations
- re-delivery
- storage
- expedited shipping
DELIVERY SCHEDULING
Requested delivery dates are not guaranteed.
Customers are responsible for ensuring someone is available to receive deliveries.
If delivery cannot be completed due to customer unavailability or incorrect information, additional delivery fees may apply.
INSPECTION REQUIREMENTS
Customer is responsible for inspecting shipments immediately upon receipt.
Visible freight damage must be documented and reported within forty-eight (48) hours.
Claims submitted after this timeframe may be denied.
INTERNATIONAL SHIPPING
International shipments are subject to customs laws and import regulations of the destination country.
PTF is not responsible for:
- customs delays
- import restrictions
- confiscations
- duties
- taxes
- brokerage fees
- denied entry
Customer assumes responsibility for all import-related costs and risks.
RISK OF LOSS
Risk of loss transfers to customer upon delivery, pickup, or transfer to carrier.